Return Policy

Last updated: [11-11-2025]

At Arivelle, we want you to love every piece you order — each item is handmade with care and attention. If for any reason you’re not completely satisfied, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.
To be eligible for a return:

• The item must be unused, unwashed, and in its original condition and packaging.

• Proof of purchase (order confirmation) is required.

To start a return, please contact us at [your email address] with your order number and reason for return.
Once approved, we’ll provide return instructions and the return address.

Please note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

At this time, we do not offer direct exchanges.
If you would like a different size or color, please return your item for a refund and place a new order.

Refunds

Once we receive and inspect your return, you’ll receive an email notification.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.

Non-Returnable Items

Because of hygiene and custom craftsmanship, the following items cannot be returned:

• Intimates / underwear

• Custom or made-to-order products

• Sale items

Damaged or Incorrect Orders

If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery with clear photos. We’ll replace or refund the item at no extra cost to you.